Cloud managed services by trained and certified specialists
Subscriber Networks (SubNets) is SC Signal's managed services brand. Controlled CAPEX, predictable OPEX and one per-seat fee.
You are in the right place. SC Signal absorbed Subscriber Networks, Inc., and SubNets continues as a DBA of SC Signal with the same services. About the merger.
IT as a service, without the break-fix cycle
Overpriced hardware and endless break-fix calls are expensive and unpredictable. SubNets delivers IT as a service: you pay a recurring fee per seat, with common hardware and software bundled in, instead of building a network with capital spend and supporting it with under-used in-house staff or costly contractors.
We took the architecture and support methods behind rapidly deployed managed network services for US military bases and combined them with years of supporting small and mid-sized businesses. The service proactively maintains your network, keeps infrastructure available and secure, reduces cyber risk and connects to the external services and clouds you need as you grow.
Every managed service is delivered by the SubNets Support Center, a global team of trained and certified specialists.
Four managed services
A managed cloud tailored to your business
We provide and manage cloud server solutions, including bare-metal servers hosted in Tier 4 data centers, hyperconverged infrastructure, container and cluster deployments, Microsoft Azure and Amazon Web Services. Different workloads need different clouds, so we help you choose the right fit and migrate you with industry-leading tools that ease the change.
- Bare metal. Best for diverse workloads and standard service level requirements.
- Hyperconverged infrastructure (HCI). Best for critical, high-availability virtual workloads that need 24x7x365 support, in our data centers or on your premises.
- Container and cluster deployments. Best for containerized applications and clustered workloads that need to scale out and fail over.
- Microsoft Azure and Amazon Web Services. Best for complex requirements, including geographic diversity and elastic resources.
The core of the service
We rebuilt managed services for the cloud era around security, with everything managed from our secure cloud or your own private cloud.
- 24x7x365 availability and performance monitoring
- 24x7x365 environmental monitoring
- 24x7x365 battery backup monitoring
- Patch management
- License and asset reporting
- Mobile device management
- Next-generation AV and EDR
- Single sign-on (SSO)
- Remote support
- Managed firewalls
- IPS/IDS
- Change management
- Network device management
Reporting and reviews on a fixed rhythm
Standard reporting and scheduled reviews keep service delivery improving, issues resolved on time and customers satisfied.
- ITIL continual service improvement. KPI measurement and review, including ticket and incident trends, response and resolution reporting.
- Bi-monthly tactical review. Project and ticket status.
- Quarterly network health review. An executive network health report and review.
- Yearly IT strategic review. Prior-year spend, issues and recommendations for the year ahead.
- Standard policy library. Acceptable use, password, basic information security, on- and off-boarding, data storage disposal (for example, hard drives) and privileged user policies.
Backups built for modern threats
We have invested heavily in backup and recovery designed to reduce the risk of modern cyber attacks. Our backups are resilient, secure and scalable, and our geographically diverse, NFV-capable network lets us deploy protection quickly and recover fast.
- Flexible architecture: onsite, offsite, cloud or hybrid
- Works with any underlying storage or data source
- Immutable backups
- Advanced controls, including multifactor authentication and secondary approvers
Built for customers with compliance requirements
IT costs keep rising and keep getting more complicated. Managed services free up cash by lowering IT cost while improving reliability and security, delivered as operating expense.
Customers with compliance requirements gain the most. Our work for US Government installations, medical practices, insurance providers, financial services and PCI-compliant institutions shaped a service built for simplicity, security and reliability.
Get started with managed services
Tell us how many seats and sites you have and we'll scope it.